Returns & Refunds
Seven days, free reverse pickup, no restocking fee. Here are the specifics.
Last updated 12 June 2026
1. The window
You have seven days from the date of delivery to raise a return.
The product must be unused, in its original packaging, with tags and accessories included.
2. What cannot be returned
Opened wellness products. Once the seal is broken we cannot accept it back.
Items marked as final sale on the product page, and free gifts received as part of a promotion.
3. Reverse pickup
Reverse pickup is free and scheduled within two working days of your request.
4. Refund timelines
Refunds are initiated the day the returned item reaches our warehouse. Card and UPI refunds reach you in 5 to 7 working days.
5. Damaged or wrong items
Send a photo through a support ticket within 48 hours of delivery. We ship a replacement immediately.
Questions about this policy? Email care@baskada.com and we will get back to you within a working day.